Welcome to LeaseUp Los Angeles!

The information below are answers to some of the most frequently asked questions regarding LeaseUp Los Angeles. For other questions or to sign-up, please contact our LeaseUp team at (323) 428-4742, via email [email protected] or visit us at leaseuplosangeles.org

Landlord FAQs

LeaseUp LA is an initiative of PATH, which has been funded through Measure H to engage and support landlords in a joint effort to provide housing for our homeless neighbors. This includes managing a landlord risk mitigation program, a central housing resources portal for service provider, and providing outreach and education to the community.

Partnering with LeaseUp will give you the support, expertise, resources and commitment of an organization that has assisted landlords with housing tenants who are transitionaing out of homelessness. We know this work and are deeply committed to help landlords. The LeaseUp initiative provides an interactive portal for property owners, dedicated staff, and a customer service team to assist in every step of the process and throughout the partnership.

The first step is to connect with the LeaseUp team by visiting www.leaseuplosangeles.org. A LeaseUp team member will guide you through the rest of the process, answer questions and provide assistance as needed. Once you have contacted us and provided all of the details of your property, the LeaseUp team will upload the property details to the online portal within 24-48 hours. LeaseUp will work diligently to match you with a tenant as soon as possible. For an overview, please visit our website, leaseuplosangeles.org to see the LeaseUp roadmap.

The PATH team has thoughtfully created a range of customer-driven services to support property owners that partner with us through LeaseUp. Here are some of the services available:

  • Access to a centralized portal for resources and services

  • A team of Housing Specialists to support housing partners

  • Free unit listings that reach over 1000 users across Los Angeles County

  • An outreach team to help lease up your unit and provide access to incentive programs

  • Flexibility for property owners to choose the housing program that fits their needs

  • A dedicated landlord helpline (323) 886-0565 with a 24-hour response time

  • Preferred Owner Program: Landlords who sign-up and agree to lower their screening criteria have access to Damage Mitigation, Vacancy Loss Fee, Renter’s Insurance for tenant, and free background checks

Please review the Housing Subsidy Program matrix for additional information.

LeaseUp has set up a property owner helpline (323) 886-0565, available 24 hours a day with live support. You can also request support through our online portal. In addition, you will also be provided the contact information for your dedicated team lead. Attention to your specific situation will be addressed within 1 business day.

Los Angeles has a complicated network of housing subsidies, landlord incentives, and government and noprofit agencies to navigate. LeaseUp’s team of specialists are highly experienced and trained to navigate the housing system of Los Angeles County for you. They are well-versed in working with both property owners and tenants, partner agencies, and are committed to securing the best housing for all parties.

The LeaseUp Team will do all they can to handle any issues before it escalates to a point of eviction, including the support and assistance of certified mediators. In the event that eviction is required, LeaseUp does not have authority to initiate the process, but will ensure you are connected to resources that can support you. The LeaseUp team is committed to building long-term relationships with property owners and will work to ensure that both owners and tenants reach a successful resolution.

In order to access housing resources, all tenants must be enrolled in a program that provides supportive services. Prior to move-in, supportive services staff meet with every tenant to discuss potential needs and, as appropriate, set goals and create a written plan for achieving them. Based on this assessment of needs, staff connects tenants to critical off-site resources, such as primary and specialty healthcare, mental health counseling or addiction treatment, as well as education resources or job training. Additional services and programs include in-home visits to ensure long-term tenancy, independent living skills, recreational and educational outings, and tenant council meetings.